CEO Pulse
A focused perspective on leadership, trust and commercial relationships. Every Monday.
The leaders people follow through uncertainty.
Great leadership is defined by the presence of tension whilst standing on business.
Silence. It always communicates something.
At its best, silence is intentional. At its worst, it becomes avoidance: the quiet that happens when something needs to be said and isn’t.
When transparency unsettles the people it was meant to reassure.
There are moments when communication feels clarifying to the leader, but creates uncertainty in the system around them.
When vulnerability in leadership is actually oversharing.
When leaders do this, they make the expensive mistake of weakening their credibility rather than what we’ve been told will strengthen it.
A tough leadership skill: to hold two truths at once.
Trust is often misunderstood in relationships – it gets associated with rapport, familiarity and goodwill.
Busy teams + slow results = the illusion of progress.
Just because your team is working hard, it doesn’t mean they are moving the right things forward.
Are your clients calling to tell you or to think with you?
There is a difference between the advisor a client calls to tell and the advisor they call to think with. And it impacts your ROI big time.